These Terms & Conditions govern the use of services offered by Divine Touch by Ola (DTO).
1. Appointments
Appointments must be booked in advance via the official booking platform. A deposit is required to secure your slot and will be deducted from the final cost.
2. Cancellations
You may cancel your appointment up to 24 hours in advance for a full deposit refund. Cancellations made less than 24 hours before the appointment may result in loss of deposit.
3. Late Arrivals
Please arrive on time. If you are more than 10 minutes late, your treatment may be shortened to avoid affecting other clients. No refunds will be issued for missed time.
4. Refund Policy
Deposits are refundable only when cancellation is made within the 24-hour policy. No-shows will result in forfeiture of the deposit.
5. Right to Refuse Service
DTO reserves the right to refuse service to anyone displaying inappropriate behaviour or making the therapist feel unsafe.
6. Health & Safety
It is your responsibility to inform me of any medical conditions, injuries, or allergies prior to your treatment.
7. Liability
All treatments are provided with the utmost care. However, DTO is not liable for any unforeseen reactions or issues that may arise after the treatment.